jitbet Privacy Policy

1.1 jitbet ("we", "us", "our") operates the online casino and sports betting platform accessible at https://jitbet.win. This Privacy Policy describes how jitbet collects, uses, stores, shares, and protects the personal data of players and visitors who access the platform from Bangladesh and elsewhere.

1.2 By registering an account, making a deposit, placing a bet, or otherwise using any part of the jitbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.3 jitbet is committed to handling your personal data with transparency, integrity, and in accordance with internationally recognised data protection standards. We align our practices with the principles of the General Data Protection Regulation (GDPR) as a benchmark for responsible data handling, even where local law does not strictly require it.

1.4 If you have any questions about this Privacy Policy or about how jitbet handles your personal data, please contact our Data Protection team at [email protected]. We aim to respond to all privacy enquiries within 72 hours.

2.1 jitbet collects only the personal data that is necessary for the purpose of operating a regulated, secure, and personalised gaming experience. The categories of personal data we collect include:

Identity Data:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you are 18 years of age or older);
• National ID number, passport number, or driving licence number (collected during KYC verification only);
• Username chosen at registration.

Contact Data:

• Email address;
• Mobile phone number (used for OTP verification and account security alerts);
• Residential address (city, district, and postal code — full address collected only when required for KYC purposes).

Financial Data:

• Mobile financial service account references for bKash, Nagad, Rocket, Upay, and SureCash (account holder name and registered mobile number — we do not store full wallet credentials or PINs);
• Bank account name and last four digits of account number where bank transfer is used;
• Visa or Mastercard details processed exclusively by our PCI DSS-compliant payment gateway (jitbet does not store full card numbers);
• Transaction history including deposits, withdrawals, and bonus activity.

Technical Data:

• IP address and approximate geolocation derived from IP;
• Browser type and version, operating system, device type (mobile/desktop/tablet);
• Session duration, pages visited, and navigation paths within the platform;
• Cookies and similar tracking technology data (see Section 8).

Gaming & Behavioural Data:

• Game history, bet amounts, win/loss records, and bonus usage;
• Responsible gaming tool settings (deposit limits, session reminders, cooling-off status);
• Customer support interaction logs and complaint records.

Identity Verification Documents (KYC):

• Scanned copies or photographs of government-issued ID documents;
• Selfie or liveness-check image when required by our KYC provider;
• Proof of address documents (utility bills, bank statements);
• Payment method proof (screenshot showing account holder name on bKash/Nagad/Rocket).

3.1 jitbet collects personal data through the following channels:

3.2 We do not purchase data lists or obtain personal data about you from data brokers or marketing aggregators.

4.1 jitbet uses your personal data for the following purposes:

• Account Management: Creating and maintaining your jitbet account, verifying your identity, and enabling you to log in securely;
• Service Delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods; settling bets; awarding bonuses;
• Age Verification: Confirming that all account holders are 18 years of age or older before permitting real-money gaming activity;
• Fraud Prevention & Security: Detecting and preventing fraudulent transactions, money laundering, account takeover attempts, and other prohibited activities;
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and applying responsible gaming tools where appropriate;
• Regulatory Compliance: Fulfilling our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements;
• Customer Support: Responding to your enquiries, resolving complaints, and providing technical assistance;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform's features, performance, and user experience;
• Marketing Communications: Sending you promotional offers, bonus notifications, and updates about new games or features — only where you have given explicit consent to receive such communications. You may withdraw consent at any time;
• Legal Obligations: Retaining records and disclosing data to competent authorities where required by law.

4.2 jitbet will not use your personal data for any purpose that is incompatible with the purposes stated in this section without first obtaining your explicit consent.

5.1 jitbet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to enter into and perform the contract between you and jitbet (i.e., the Terms & Conditions governing your account and use of the platform);
• Legal Obligation: Collecting and retaining KYC documents, transaction records, and player activity logs is required by applicable anti-money laundering legislation and financial regulation;
• Legitimate Interests: Processing technical data and gaming behaviour data for fraud prevention, platform security, and responsible gaming monitoring serves jitbet's and our players' legitimate interests in maintaining a safe platform;
• Consent: Sending marketing communications and using non-essential cookies is carried out solely on the basis of your explicit, freely given consent, which you may withdraw at any time.

6.1 jitbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, SureCash, Tap, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment partners receive only the transaction data necessary to process your deposit or withdrawal;
• KYC & Identity Verification Providers: Our third-party KYC technology partner receives your identity documents and biometric data solely to perform verification on our behalf, under strict data processing agreements;
• Game Studios & Software Providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other game providers may receive anonymised session tokens necessary for game functionality — they do not receive your identity or financial data;
• Fraud & Security Vendors: Specialised cybersecurity and fraud-detection platforms receive technical data (IP address, device fingerprint) to identify and block suspicious activity;
• Legal & Regulatory Authorities: jitbet will disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required by a valid legal obligation, court order, or regulatory instruction;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jitbet's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.2 All third parties with whom jitbet shares personal data are bound by data processing agreements requiring them to use your data only for the specified purpose and to maintain appropriate security measures.

7.1 jitbet supports deposits and withdrawals via Bangladesh's major Mobile Financial Services (MFS) including bKash, Nagad, Rocket, and Upay. When you transact through these services, jitbet records the following:

• The mobile number registered to your MFS wallet;
• The transaction reference number issued by the MFS provider;
• The transaction amount in BDT (৳);
• The date and time of the transaction (Bangladesh Standard Time, UTC+6).

7.2 jitbet does not store your bKash, Nagad, or Rocket PIN or any authentication credential that would enable access to your MFS wallet. All MFS transactions are initiated by you directly through the MFS provider's interface or USSD menu; jitbet receives only the confirmation and reference data.

7.3 For card payments via Visa or Mastercard, all card data is handled exclusively by our PCI DSS-compliant payment gateway. jitbet does not store, process, or transmit full card numbers. The gateway returns only a tokenised reference that jitbet uses to identify the payment method for future withdrawal purposes.

8.1 jitbet uses cookies and similar tracking technologies to operate the platform, maintain your session, detect fraud, and analyse usage patterns. The categories of cookies we use are as follows:

8.2 You can manage or withdraw your consent for non-essential cookies at any time by adjusting your browser settings to block or delete cookies. Note that disabling essential cookies may prevent certain platform features from functioning correctly.

8.3 jitbet does not use third-party advertising cookies to serve advertisements on other websites based on your jitbet activity without your explicit consent.

9.1 jitbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

9.2 When the applicable retention period expires, jitbet will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

10.1 jitbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in Transit: All data transmitted between your device and the jitbet platform is protected by 256-bit SSL/TLS encryption. No page on jitbet is served over unencrypted HTTP;
• Encryption at Rest: Sensitive personal data fields — including identity document data and payment references — are encrypted at rest using AES-256 encryption;
• Password Hashing: Account passwords are never stored in plain text. jitbet uses industry-standard bcrypt hashing with per-user salts;
• Access Controls: Access to personal data within jitbet's systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training;
• Two-Factor Authentication: OTP-based two-factor authentication is available and strongly recommended for all jitbet accounts to protect against unauthorised login;
• Fraud Detection Systems: Automated systems monitor account activity 24/7 for indicators of unauthorised access, unusual transaction patterns, and potential data breaches;
• Regular Security Audits: jitbet conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

10.2 In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jitbet will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

11.1 As a jitbet player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

12.1 jitbet does not knowingly collect personal data from individuals under the age of 18. The platform is strictly intended for adults aged 18 and above. Age verification is a mandatory step in the account registration process, and accounts where underage use is suspected or confirmed are suspended immediately.

12.2 If you are a parent or guardian and believe that a minor has registered an account on jitbet or provided personal data to us, please contact [email protected] immediately. We will investigate and, if confirmed, permanently close the account and delete all associated personal data that we are not legally required to retain.

13.1 The jitbet platform may contain references to third-party services such as game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.) and payment processors (bKash, Nagad, Rocket). These third parties operate under their own privacy policies, which jitbet has no ability to control or influence.

13.2 jitbet is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party service provider with whom you share personal data as part of your interaction with the jitbet platform.

14.1 jitbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent update is always shown at the top of this page.

14.2 Where a change to this Privacy Policy is material — meaning it significantly affects how we use your personal data or reduces your rights — jitbet will notify registered players by email at least 14 days before the change takes effect. Continued use of the platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

14.3 We encourage you to review this Privacy Policy periodically to stay informed about how jitbet protects your personal data.

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to jitbet's handling of your personal data, please contact our Data Protection team using the details below:

15.2 jitbet is committed to resolving all privacy-related concerns promptly and fairly. If you feel your concern has not been adequately addressed, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.